dev.infolink-exp.comCustomer Experience Outsourcing for the IoT

Revolution Home Zahoree Industries Smart Tech / IoT Clients About IoT Lab Free CX Assessment Europe Blog Contact FAQ Careers Press Room SearchINTEGRATED DATA-DRIVEN CUSTOMER EXPERIENCE FOR SMART TECH COMPANIES THE IoT REVOLUTION CLICK HERE TO READ THE FULL STORY: INC.5000 We help you scale your customer operations, from pre-sales support and onboarding to renewal To learn more watch the video on the right Scale your Business Solve the critical growth problems that IoT companies deal with: Customer Experience. Customer Service. Technical Support. Sales Support. Customer Analytics. Backend Support. Scale your business with our customer experience outsourcing solutions! SCHEDULE AN INITIAL CONSULTATION TODAY Onboard, Train and Support your Customers Turn your customers into fervent brand ambassadors by providing the best customer experience journey ever – one that is dedicated to achieving CX Success throughout the customer lifecycle. Partner with a company that understands your industry, your business and YOUR CUSTOMERS. Grow your IoT Business We specialize in IoT manufacturers, technology startups, SaaS companies and also more mature technology companies. Consumer IoT and Do-It-Yourself (DIY) Devices Home Automation Wearables Consumer Electronics SaaS e-Commerce LEARN HOW WE CAN HELP Scale Customer Support Deliver Superior Customer Experience Inspire Loyalty, Advocacy & Referrals Reduce Churn We are your weapon of mass retention Partner with a company that understands your industry, your business and YOUR CUSTOMERS. We will help you deliver the best customer experience journey to nurture and RETAIN your users., so your people can focus on innovation, product development and sales. GET STARTED TODAY Choosing Infolink to supply outsourcing services to Motive was and continues to be a great decision. Besides the great value and the talent of his consultants, Infolink is managed with integrity and honesty. He and his company are quick to serve, nimble, responsive, a pleasure to do business with. Aramis Alvarez Vice President of Motive Inc. I think there is no question that, in general, Infolink is head and shoulders above the quality and reliability that we’ve had in the past with outsourced support providers. This is partly attributable to the quality of the team members, but also very much attributable to the management/oversight of the engagement (on *both* sides). Garrett Christian Co-founder and CTO, TerraDotta Ana, I’d like to personally thank you for driving the entire team. You have been timely incredibly meticulous and thorough, and overall a joy to work with. Your presence on this project (as our Infolink team leader) gave me peace of mind that no one else could have given. Seriously, not many people have that combination of qualities. Bita Project Manager, IoT startup, Palo Alto, CA. Eli provided a remarkable and notable level of support for my complex and very difficult inability to connect my August doorbell security system to my new NetGear Nighthawk X10 router. He showed an exemplary level of professionalism, intelligence, patience and knowledge in successfully winding me through multiple possible solutions in connecting. He truly represents the best of August’s great products and customer assistance. Bob End User I spoke with one of your reps, Yolanda. She was very pleasant and determined to solve my issue. By-the-way make sure you let her know how good of a CSR she is. When I experience good customer service, I email in. Matthew End User I would definitely recommend Infolink-exp for any team especially a growing team. They’re one of the best teams I’ve worked with as far as their ability to start small and grow to a rather large team. Monika Aufdermauer Director of Marketing and Customer Operations at August Home Previous Next What is Customer Experience Outsourcing? A company is experiencing very rapid growth, customers are clamoring for its products and it’s all hands on deck! Employees wear many hats – everybody answers calls, chat and emails in an attempt to keep the customer satisfied. But this gets overwhelming really fast – and everybody’s hair is on fire. Does this scenario look familiar? As you acquire more customers and user adoption soars, you’ll start to see a sharp rise in customer and technical support requests at every phase of the customer journey. Customer experience outsourcing is the solution to this stressful scenario. By outsourcing your customer experience, you let trained and savvy professionals focus on making it be the best, from getting your customers setup for the first time, to walking them through the product and servicing their ongoing requests. You then get to focus on growing your company, innovating and optimizing your products, and acquiring new customers. Through Customer Experience Outsourcing you can achieve total peace of mind for you, great experiences for your customers, and just another happy day in the life of your growing IoT company. GO AHEAD AND CALL US NOW Developed with the best technology partners you can think of Want to know when we publish new content? Sign up for our newsletter now! Member of the Consumer Technology Association Read our foundational blog post on Customer Journey Support © START HERE Information Security – ISO/IEC 27001:2013 Certified Company Privacy Policy Test Terms and Conditions Sitemap INFOLINK-EXP HEADQUARTERS 2880 Zanker Road, Suite 203 San Jose, CA 95134 +1-800-280-7703 OTHER LOCATIONS Ciudad Juárez, México Málaga, Spain LATEST NEWS Three Tech Industry Takeaways from CES 2021 January 22, 2021 - 7:27 pm Inc. Magazine Unveils Its Annual List of America’s Fastest-Growing Private Companies – Infolink-exp Ranks No. 490 on the 2020 Inc. 5000 August 17, 2020 - 5:53 pm © Copyright 2017 - Infolink-exp - All Rights Reserved Scroll to top ".replace(/\"/g, ’"’ ); var html = document.getElementsByTagName(’html’)[0]; $(’html’).on( ’avia-cookie-settings-changed’, function(e) { var cookie_check = html.className.indexOf(’av-cookies-needs-opt-in’) = 0 || html.className.indexOf(’av-cookies-can-opt-out’) = 0; var allow_continue = true; var silent_accept_cookie = html.className.indexOf(’av-cookies-user-silent-accept’) = 0; var script_loaded = $( ’script.google_analytics_scripts’ ); if( cookie_check && ! silent_accept_cookie ) { if( ! document.cookie.match(/aviaCookieConsent/) || html.className.indexOf(’av-cookies-session-refused’) = 0 ) { allow_continue = false; } else { if( ! document.cookie.match(/aviaPrivacyRefuseCookiesHideBar/) ) { allow_continue = false; } else if( ! document.cookie.match(/aviaPrivacyEssentialCookiesEnabled/) ) { allow_continue = false; } else if( document.cookie.match(/aviaPrivacyGoogleTrackingDisabled/) ) { allow_continue = false; } } } if( ! allow_continue ) { // window[’ga-disable-UA-101559724-1’] = true; if( script_loaded.length 0 ) { script_loaded.remove(); } } else { if( script_loaded.length == 0 ) { $(’head’).append( analytics_code ); } } }); $(’html’).trigger( ’avia-cookie-settings-changed’ ); })(...